Delivery or collection?
The choice is all yours. You can choose between a delivery or collection service. Just go to your basket and pick the best option for you.
Collecting your order
We are delighted when people come to visit us. For your convenience, we will tag your plants and get them ready for you to collect. You can tell us when you will come to collect in the field "Special Delivery Instructions" or call us during our opening hours.
Courier delivery services
Economy Delivery service
We do our best to send out your order within 5 working days, but it may be longer in our busy periods. Don’t worry, we will advise you by email when it’s being dispatched.
Economy pallet Delivery service
Large orders, heavier than 50 kg, will be shipped on a pallet. We aim to dispatch within 4 days from receiving the order. Usual transit is about 2 working days, from Monday to Friday. A dedicated day delivery service is available.
Standard Delivery service
We'll aim to dispatch the order within 3 working days, or 4 in the busy periods. We'll notify you about the exact day when we dispatch the order via email.
Saturday Delivery service
Order online from Monday to Friday noon and we'll ship the order for delivery on Saturday morning. The delivery service is not guaranteed and it's available only for order up to 30 kg.
Express Shipping service
Place your order Monday to Thursday, by noon, and we'll ship it for delivery the next morning. The delivery service is not guaranteed.
Same Day Delivery service
Nominated day delivery for areas within 30 miles (50 km) around our nursery or in London. Let us know when is your preferred day (Monday to Friday) and we'll work together to arrange the delivery. The service is kerbside delivery service, and you may require additional help if it comes to large plants.
Palm Centre Delivery service
Nominated day delivery in London area only. Ideal for large orders that include tall and heavy plants. Please note that our colleagues are not insured to carry any goods through your property. They may help deliver to the front or back garden provided there is leveled access to the area.
Dedicated delivery (quotation required)
When ordering plants that require specialist delivery (very tall or very heavy) then we will have to arrange the delivery ahead of time. Specimen trees and very large plants require planning and coordinating ahead of time to ensure a smooth delivery.
Deliveries outside mainland UK
Please be advised that starting on 1st of January 2021 we are not able to deliver to Northern Ireland or European Union due to changes in phytosanitary and customs regulations.
For most of the postcodes in mainland UK the above services apply at standard tariffs.
For Scottish Highlands, Channel Islands, Isle of Man, and Isle of Wight we deliver using courier services. Logistic restrictions prevent us from offering overnight or next day services.
Most deliveries outside mainland UK are 3-5 days transit. We may withhold deliveries to these areas if the weather conditions would adversely impact the plants being shipped, or if the courier informs us about restrictions.